Shipping policy
Last updated: 11/05/2025
At adritiX, we are committed to delivering your fashion favourites quickly, reliably, and in perfect condition. Below you'll find all the information related to our shipping process.
Shipping Options & Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 8–20 business days | Free for orders $49+ |
| Express Shipping | 2–7 business days | $20 (location-based) |
| International Shipping | 7–15 business days | Calculated at checkout |
Please note: All delivery times are estimated and may vary depending on your location and unforeseen delays (weather, holidays, courier disruptions, etc).
Shipping Coverage
We currently ship to:
- All states and union territories across Australia
- Selected international destinations (visible at checkout)
If your location isn’t available during checkout, please reach out to our team at contact@adritix.com and we’ll try our best to assist!
Order Processing
- Orders are processed within 24–48 hours (excluding weekends and holidays).
- You’ll receive an email/SMS confirmation with tracking information once your order is shipped.
Delays or Exceptions
In rare cases, delays may occur due to:
- Incomplete or incorrect addresses
- Payment verification
- High order volume during sales/festivals
- Courier delays
We’ll keep you updated via email in such cases.
Tracking Your Order
Once your order is shipped, you’ll receive a tracking number. You can track your order status on our website under the "Track My Order" section or directly through the courier’s website.
Returns & Exchanges
For details on returns, damaged items, or exchanges, please refer to our Return & Refund Policy.
Customs, Duties & Taxes (For International Orders)
International shipments may be subject to import duties and taxes, which are the responsibility of the recipient. We advise checking with your local customs office for more details.
📞 Need Help?
If you have any questions or concerns, please don’t hesitate to contact our customer care team:
📧 Email: contact@adritix.com
📱 Phone/WhatsApp: ShippingHelp
⏰ Support Hours: Mon–Sat, 10:00 AM – 6:00 PM AEST